Search results for "end-user training material"
showing 2 items of 2 documents
Finding Usability Problems in ERP Application Help and End-user Training Material
2017
Over the last decade, many organisations have implemented the standardised information system called Enterprise Resource Planning (ERP). ERP systems offer great promise for business process improvement, system integration, cost reduction and logistics efficiencies. While millions of dollars have been spent on the implementation of ERP systems, the potential users are still not able to use it. Usability problems are the big barrier preventing end-users from achieving required productivity. This research, based on 80 respondents, tried to find out the usability problems in ERP application Help and end-user training material. The results indicate that 56% of end-users did not consider the ERP …
Investigating the success of ERP systems in Pakistan : end-users' perspective
2016
The global business environment is changing rapidly, and organisations from developing countries such as Pakistan have to re-engineer their business processes to meet the challenges of increased competition and rising customer expectations. Enterprise resource planning (ERP) systems intend to deliver many benefits, such as business automation, reduced operating costs, accurate demand forecasts, better decision-making and improved customer service. However, organisations adopting ERP systems encounter many types of problems that may lead to failures in processes, expectations and interactions. In order to address these failures, researchers have identified the critical success factors in the…